Refunds FAQs & Terms and Conditions - WE STRONGLY SUGGEST TRAVEL INSURANCE for large bookings to avoid financial loss.
Will I get a refund if I am ordered into isolation?
Normal booking terms and conditions apply. We may elect to provide a credit upon proof of isolation order. However as COVID is the new normal we suggest travel insurance or booking last minute to avoid financial loss.
Will I get a refund or credit if I choose to not come because of a spike in COVID cases?
Normal terms and conditions apply for refund. However as COVID is the new normal we suggest travel insurance or booking last minute to avoid financial loss.
Will I get a refund if I can't come during a lock down? You sure will except the payment processing fee that is collected by our online merchant service provider.
Why don't I get a full refund if there is a lockdown? We are charged fees by our booking agent to make bookings online and accept credit cards or PayPal - these aren't refunded to us in a lock down. We choose to exclude the fees/cost from refunds in place of adding a 'lockdown surcharge' to every booking during COVID.
How much are the fees? - A. This varies by bookings but as a typical example a $180 booking has $11 in credit card and booking fees. A $60 booking has just under $5.
I'd like to avoid the fees in future - We understand and we recommend booking last minute to hopefully avoid travel disruptions. This does however come with the chance of no availability. As stated above we also suggest travel insurance to prevent financial loss.